Whilst we do accept returns, we kindly ask that you consider your purchase carefully. The brands we carry are aiming for zero-waste and positive impact, so, we would like to encourage our buyers to be more conscious of the impact returns have on the environment and brands.
That been said, you can return or exchange any item within 14 days from receipt of delivery. To start a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted. Arrange to ship the product back, using a trackable and signed for delivery service. Please note, you will have to bear the cost for returning the product.
Once a return has been received and accepted, Love, Funmi will arrange for a refund back to the original payment method less any shipping cost (this may take up to 30 days to appear on your statement) or issue you with a store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We must receive a request for return within 2 days after receiving the original purchase. To proceed with the return, please send an email to firstname.lastname@example.org
If a product is faulty, you will be required to take photo proof of the faulty product and the packaging it arrived in, within 2 days of receipt of delivery and send the photo directly to Love, Funmi. For all faulty items you will be offered a replacement or repair, or a full refund. Any refunds will be credited back to you using your original payment method, e.g., online credit card. Please allow up to 30 days for the refund to appear back on your statement. A store credit will be applied if the item was a gift.
Products that cannot be returned or exchanged
- Personalized items that are specially made or ordered for customers, e.g., Made to Order Range, items with a name on it.
- Personal products such as earrings and hair accessories.
- Products that are made up in your own choice of fabric or material, or specially commissioned for the Buyer.
- Used products
- Products without their tags
- Products not in their original conditions
- Products marked “sale”.
- Gift Vouchers.
Thanking you for your understanding and support.